Corporate Responsibility Report 2010

Key Performance Indicators

Key Performance Indicators

 

Part of company

09/10

08/09

07/08
Our company
Dow Jones Sustainability Index Score - results released in October (%) Whole company 77% 75% 71%
Business in the community score (%) *note 1 Whole company Platinum Plus Platinum Plus 97.5
Capital Investment in water & wastewater (Including infrastructure maintenance) (£million) Regulated 620 740 826
Sector cash interest cover ratio Whole company 4.96 4.74 3.84
Our company in the environment
Total Greenhouse gas emissions (million tonnes CO2 equivalent) Whole company 0.574 2.229 2.059
Total GHG Emissions - UU Ownership (million tonnes CO2 equivalent) Whole company n/a 0.552 0.402
Total third party emissions - UU Influenced (million tonnes CO2 equivalent) Whole company n/a 1.677 1.658
Electricity Consumption - Regulated Business (GWh) Regulated 799 786 798
Carbon intensity of operations (kg CO2e per Ml of wastewater treated) *note 2 Regulated 888 880.84 810.33
Carbon intensity of operations (kg CO2e per Ml of water treated) *note 2 Regulated 243 226.28 165.38
No. of pollution incidents (1,2 & 3) Regulated 178 202 170
No. of convictions for  environmental offences - UUW Regulated 7 3 8
Compliance with environmental standards at waste water treatment works (%)*note 2 Regulated 100 97.25 97.27
No. of failing wastewater treatment works Regulated 7 8 18
Leakage – rolling annual average leakage (Ml/d) Regulated 462.28 462 462
Total Waste Managed (tonnes) Whole company 1053157 1338915 1379379
Total Aggregates used in Network Operations: UUW, UUES, UUOL Gas (tonnes) Whole company 213597 334564 218180
Recycled aggregate used in Network operations: UUW, UUES, UUOS Gas (%) Whole company 46 54.3 46
Domestic Water demand (l/person/day) Regulated 134.62 135.9 137.6
Sites of special scientific interest in favourable or recovering condition (UU ownership)(%) Regulated 95 93 83
Our company in society
Customer Satisfaction score - Domestic Customers (%) Regulated 82 76 73
Drinking water quality – mean zonal compliance (%) Regulated 99.94 99.92 99.94
Incidents of sewer flooding (number) *note 2 Regulated 2313 1619 *note 2
Number of properties affected by low pressure Regulated 269 272 509
No. of customers helped by the UU Trust Fund Regulated 4647 4088
No. of customers on Arrears Allowance Scheme Regulated 15048 13355
No. of customers on Vulnerable Group Scheme Regulated 3960 3063
Employees from ethnic minorities% Whole company 2.5 2.26 2.6
Male/female staff ratio (% female) Whole company 27.75 26.31 26.5
Staff with disability% Whole company 0.18 0.16 0.21
Employees in an age range 16-25 % *note 2 Whole company 9.62 9.45 *note 2
Employees in an age range 26-30% Whole company 11.08 10.07 *note 2
Employees in an age range 31-35% Whole company 10.68 10.15 *note 2
Employees in an age range 36-40% Whole company 12.38

11.64

 *note 2
Employees in an age range 41-45% Whole company 13.59 14.9 *note 2
Employees in an age range 46-50% Whole company 16.29 16.59 *note 2
Employees in an age range 51-55% Whole company 13.82 14.84 *note 2
Employees in an age range 56-60% Whole company 9.38 9.16 *note 2
Employees in an age range over 60% Whole company 3.18 3.19 *note 2
Days lost from accidents Whole company 737 632 1412
No. of fatalities (UU only, not contractors or members of public) Whole company 0 0 0
Funds raised by employees supported by matched funding (£) Whole company 282,401.41 167,871 124,521
Employees supported by matched funding Whole company 241 255 214
Total community Investment using LBG Model (£million) Whole company 2.40 3.1 2.5
Payments made in accordance with agreed terms (%) Whole company 91 77 77

note 1 - There is no % score available for 08/09 only a status

note 2 - Due to a change in methodology this is not comparable to previous years data

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