Corporate Responsibility Report 2010
CEO review
Our approach
About this report
Feedback
Case studies
UU Overview
Customer
Employees
Community
Climate Change
Supply Chain
Environment
Key Performance Indicators
Key Issues From Last Year
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CEO review
Our approach
Governance
Our board and leadership team
Community Investment Committee
CR panel
Indices
Business quality & environmental management
CR strategy
Look back
Look forward
About this report
Assurance
Stakeholder engagement
Stakeholder mapping
Materiality
Feedback
Case studies
UU Overview
Customer
Customer satisfaction
Water service performance
Our services
Water quality
Leakline
Helping customers pay
Extracare
Employees
Engagement
Improving employee engagement
Development
Altogether better at L&D
The learning zone
Line manager development
Health & safety
Our vision and beliefs
Strategy
Performance
Building for the future
Pension changes
Restructure
Resource plans for the future
Community
What not to flush
Employee activity
Our partnerships
Community partners
Community spend
Education
Cumbria flooding - our response
Climate Change
Carbon footprint
Our carbon footprint
Energy use and renewable generation
Adaptation and mitigation
Adaptation
Mitigation
Carbon strategy
Progress on our strategy
Future challenges for our carbon strategy
Supply Chain
Our suppliers and partners
Sustainable supply chain
What we value
Embedding sustainability
Environment
Water resources
Abstractions
Planning and managing water resources
Water efficiency
Leakage
Drought and hosepipe ban
Biodiversity
Working in partnership
Operational sites
Catchment biodiversity actions
Access, recreation and heritage
Access
Recreation
Heritage
Stakeholders
Sustainable catchment management
Achievement in the last year
Future plans
Wastewater treatment & pollution control
Summary of compliance
Research & development
Wastewater network performance
Odour management programme
Waste and resource management
Waste and resource use policy
Sludge & process waste
Construction waste & excavated material
Depot and operational site waste
Office waste
Capital investment
Sustainable projects
Sustainable processes
Capital programme 2010-2015
Key Performance Indicators
Key Issues From Last Year